Terms


Shipping

  • $9.50 regular shipping

Products are shipped via Australia Post or the best means available. Please allow 3 to 10 business days for delivery of your order (allow longer for rural areas). If your order will be delayed for any reason we will notify you immediately. Any deliveries requiring re-delivery or redirection from an address provided by you to a new address will incur an additional delivery charge. We will take due care and reasonable precautions to ensure your order is delivered correctly and in good condition. Alex Mae can take no responsibility for incorrect delivery details provided by you when placing your order - please check your address carefully.

Payment

Payment can be made with credit card (American Express, Visa or MasterCard) securely through our payment facility with Stripe.

Returns & Refunds

Please choose carefully as we do not give refunds if you simply change your mind or make a wrong selection.

Damaged or Incorrect Items

If you have received incorrect, damaged or faulty items, please notify us as soon as possible to arrange a refund, replacement, exchange or credit note. Claims must be made in writing to hello@alexmae.com.au within 7 days of receiving the goods.

Pricing

All of our prices are in Australian dollars (AUD), include GST (goods and services tax) and are recommended retail prices.  We reserve the right to update our pricing at any time without notice.

Variations

Every effort is made to portray our products clearly and accurately in all photographs.  However colours can often appear different on different screens and the settings of your screen may affect how you view a product.  For this reason, all colours viewed on screen are to be used as a guide only.  Alex Mae does not accept responsibility for perceived colour discrepancies. In addition colours may vary slightly due to the manufacturing process specific to each product and different batches can have slight colour variation.

Use of DESIGNme Printing Software

Alex Mae's DESIGNme printing software is provided free of charge for all Alex Mae customers subject to the condition that it is not used to create material that is racist, criminal and/or illegal in nature.

Stockists

We update the businesses listed on our Stockists page regularly to keep it current and up to date. A business will be listed as a stockist if they meet the following conditions: (1) must be a bricks-and-mortar or online store where customers can purchase Alex Mae products directly from the business; and (2) the business has ordered Alex Mae products in the preceding 12 months.

Security

We use industry standards to safeguard the confidentiality of your personal information.

Privacy

We respect your privacy and will not disclose your personal information to any third party.  Your information will remain secure and confidential and will only be used to inform you of news or special offers when you join our mailing list.

Copyright

All information, images and graphics on this site are the copyrighted property of Alex Mae and may not be reproduced in whole or in part or stored under any circumstance without the consent and approval of Alex Mae. Please contact us at hello@alexmae.com.au if you would like to use our images.

Acceptance and Acknowledgement

Use of this website and the DESIGNme software is considered acknowledgement and acceptance of these terms. Alex Mae reserves the right to make any changes or amendments to the products offered and these terms without notice. Alex Mae shall not be liable for any loss arising from failure or delay in supplying goods ordered.